Webgility Desktop: Alerts & Errors
- How to Run DB Upgrade & Utility
- A Driver Can't Load on This Device
- Could not allocate a new page for database 'UnifyDB' because of insufficient disk space in filegroup 'Primary'
- Can't Access Webgility Desktop on Summit Platform? Here's How to Fix It
- Error: There is no disk in the drive
- How to Delete Increasing SQL Logs/Dump Files and Control Disk Space Usage, Preventing Them From Happening in the Future
- How to Uninstall Webgility Desktop
- Frequently Asked Questions: Assembly Items and Group Items
- Batch Parser Error on Secondary Workstations
- Troubleshoot a Database Upgrade
- Get Help with Webgility Customization
- How to Whitelist Webgility Desktop Apps in Your Antivirus Software
- How to check system performance status in Webgility Desktop with the System Matrix
- Webgility Freezes/Not Responding
- Unable to Create a Backup of the Webgility Desktop Database
- Your session has expired as you have been inactive, Webgility will need to be restarted
- The type initializer for ‘wg.eCC.Data.DataFactory.ConnectionFactory’ threw an exception
- How to Test Your Store Connection in Webgility Desktop
- How to check the Primary Database Name for Webgility Desktop
- Invalid column name "IsDutiesAsLineItem" There was a mismatch error in executing this application to fix this you will need to update your WD Software and upgrade your database on your primary computer.
- Error While Running DB Utility
- Number of Parameter Count and Value Count is Not Same on Dashboard
- Unify encountered an error. Invalid column name 'AccountId". Invalid column name "TestMode". Invalid column name 'SubStoreID'.
- Unable to execute file C:\Webgility\UnifyEnterprise\Unify.exe
- WebgilityDownload.zip isn't commonly downloaded. Make sure you trust WebgilityDownloader.zip before downloading
- How to Solve Performance Issues with Webgility Desktop
- How to Resolve Issues During SQL Installation
- How to Resolve Login Issues in Webgility Desktop
- Unable to Launch Webgility Desktop
- How to Resolve Installation Issues with Webgility Desktop
- Resolve Issues with QuickBooks Customer Download in Webgility Desktop
- Operation Timeout Error in Webgility Desktop
- Failed to load msxmlsql.dll
- Webgility can't access QBs, please make sure QuickBooks is running and there is no notification window open and then try again
- Post to Quickbooks failed due to There was an error when composing the address in “” Quickbooks Error message: There is not enough address lines to compose the address.
- Error while creating an invoice, product service assigned to this transaction has been deleted
- The transaction could not be saved because the quantity on hand of item <itemSKU> would go negative to -1 on
- The version of QBXML that was requested is not supported or is unknown
- Business validation error: The action could not be completed because another user was creating, editing or deleting a transaction with inventory products at exactly the same time.
- Order rejected because available quantity is not enough to fulfill this order.
- QuickBooks- Unrecoverable Error
- Post to QuickBooks failed due to an attempt was made to modify a Sales Receipt with a date that is on or before the closing date of the company
- Warning: Please verify all of your data and settings
- Invoices are being generated as unpaid and marked as past due
- Access Violation with QuickBooks POS
- How To Put SQL Services On Network
- Error : Please verify that the transaction is already existing in the QuickBooks
- Disable Webgility Extension from Startup
- You Have Exceeded Your Monthly Order Limit
- How to move the Webgility database to a new computer
- Error While creating a shipment, The given shipping quality is more than the available quantity for the product ID 216524
- The Version of QBXML Requested is Not Supported
- SQL Server does not exist or access denied
- Error: SQL Server (MSSQLSERVER) Service Termination (Event ID: 7024)
- Webgility Was Unable to Find the Specified A/R Account in QuickBooks
- Error: Cannot Open Backup Device. Operating System Error (Access Denied). Backup Database is Terminating Abnormally
- Troubleshooting Webgility and WooCommerce Integration Issues
- How to Add Multiple FedEx Accounts in Webgility Desktop
- Windows Cannot Complete the Extraction, the Destination File Could Not Be Created
- Order Posting to POS Failed Due to NOde SalesReceiptAddItem. Item Not Found
- Orders Not Posting to QuickBooks: "Index Was Out of Range. Must be Non-Negative and Less Than the Size of the Collection Parameter Name Index" Error
- QuickBooks Posting Error: Invalid AR Account and Currency Mismatch - Post to QuickBooks Failed Due to There is an Invalid Reference to QuickBooks AR Account "Account receivable" in the Invoice.
- Can’t Connect to Database
- Error: The system cannot find the file specified
- How to Troubleshoot Webgility Desktop Add-On Computer Connection Issue
- Error - System.Data.OleDb.OleDbException (0x80004005): [DBNETLIB][ConnectionRead (recv()).]General network error
- CREATE DATABASE permission denied in database ‘master’ - while Installing Webgility Desktop and creating a new database on migration
- Restart SQL Services
- The provider could not determine the Double value. For example, the row was just created, the default for the Double column was not available, and the consumer had not yet set a new Double value.
- Webgility Desktop: Resolving SQL connection disconnected issues
- Exception of Type ‘System.OutOfMemoryException’ was thrown.
- Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. - Webgility Desktop
- Database 'UnifyDB' already exists. Choose a Different Database Name
- Shipment Processing Error. Missing or Invalid Element FromCompany
- Error: The requested connection type could not be found.
- Error: Can not drop the index 'Store_Manufacturer.ManufacturerID'
- Unify Encountered an Error. Could Not Load File or Assembly 'Microsoft.SqlServer.BatchParser.dll or One Of Its Dependencies. The Specified Module Could Not Be Found
- The Remote Name Could Not Be Resolved ‘portal.webgility.com’ - In Webgility Desktop While Logging/Navigation
- There is an invalid reference to QuickBooks Customer in the sales receipt. QuickBooks error message: The currency of the account must be either in home currency or the transaction currency
- Event ID: 7024 The SQL Server (MSSQLSERVER) service terminated with the following service-specific error: The data is invalid
- Webgility Was Unable to Install/Create an SQL Database
- Improve Performance of Webgility Desktop
- The Quantity On Hand of [item name] at Inventory Site [site name] Will Go Negative
- Price Levels Not Downloading from QuickBooks
Order Download
- Troubleshoot a Deadlock Error When Downloading an Order
- WooCommerce Order Number Sequence Changed (Due to third-party plugin)
- Troubleshoot Missing Orders when Imported via CSV File
- Shopify Partial Refund and Partial Refund Order Missing
- Orders not downloading in Webgility Desktop
- No Orders Returned
- Missing Orders in Webgility Desktop
- Orders With Errors Not Being Posted From Webgility Desktop
- Error While Insert Orders, There Was an Issue While Saving Your Orders. - Order Import
- How to Download Layby Orders from Lightspeed into Webgility Desktop?
Order Posting
- Post to QuickBooks failed due to an error when converting the price "-20.89" in the field "item cost".
- Post to QuickBooks POS failed due to Node SalesReceiptAddItem. Item Not Found
- Sufficient quantity is not available in the default inventory site for some of the products in order#. Would you like to select an alternative inventory site?
- Order Does Not Have Items to Post in QuickBooks
- Post to QuickBooks failed due to Object “80000041-1722960095” specified in the request cannot be found
- Post to QuickBooks failed due to There was an error when converting the price “-0.02” in the field “item cost”. QuickBooks error message: You can’t use negative rates on inventory items, use neg quantity instead
- Post to QuickBooks failed due to The string in the field of “PONumber” is too long
- Post to QuickBooks failed due to the "item unit of measure" field has an invalid value. QuickBooks error message: the unit provided for the line item does not belong to the unit of measure set associated with the item
- Post to QuickBooks failed due to there is an invalid reference to QuickBooks Customer due to Special Character in Customer Name
- Post to Quickbooks failed due to There was an error when saving a customer's list element. Quickbooks error message: This list has been modified by another user
- Error while creating Sales Receipt. Error: Invalid Number
- The customer you have specified has been deleted.
- 1 product could not be mapped with a sub-item as a mapping option
- Customer Payment Creation Failed: [Insufficient permission level to perform this action]
- Customer information was removed from orders pending for Quickbooks posting due to PII policy
- Invoice not yet paid
- Order can not be posted because the total amount is 0 or less than 0
- Webgility was unable to find the specified template in QuickBooks.
- This application has not accessed this QuickBooks Company data file before. The QuickBooks administrator must grant an application permission to access a QuickBooks company data file for the first time.
- There is an invalid reference to Quickbooks Item "Avatax" in the SalesReciept line. Quickbooks error message: You cannot use the same tax item in both the line items and the txn tax.
- Error: There is an invalid reference to Quickbooks Payment Method "Unknown"
- Delete QuickBooks Transaction filed due to Cannot delete the object specified by the id. QuickBooks error message: Did not delete this transaction. This transaction had deposited payments.
- Post to NetSuite Failed: You have entered an Invalid Field Value 3570 for the following field: ccnumber
- Order is not posted to Quickbooks because order is conflicted
- Receipt is not balanced
- Error - There is an invalid reference to QuickBooks customer
- Error while creating Sales Receipt: Business Validation error, Enter a transaction amount that is zero or greater
- Error - there is an invalid reference to QBs Invoice line item salestaxcode ''Non" in the invoice line. Quickbooks error message: you can't set taxable if sales tax is turned off or the item is not a
- Troubleshoot Business Validation Error: Select a Product or Service Manually
- Error: Retrieving the COM class factory for component with CLSID
- Duplicate Orders Posting by Webgility Desktop
- Inventory Error When Posting to QuickBooks Desktop
- Windows Disk Error Pop-up
- Consolidated Orders Not Posting
- Invoice Payment Creation Failed
- Specified Record Doesn't Exist
- QuickBooks Not Syncing - Webgility Desktop
- List Element is Already in Use
- ErrorCode : 9999 - Order # 258811 Order rejected because item(s) LLS231 was not found in QuickBooks.
- Post to NetSuite Failed: Inventory Items Must Have a Positive Amount
- Expenses post to Quickbooks failed due to there is an invalid reference to Quickbooks CheckExpenselineitem account "" in the Check Expense line. Quickbooks error message: Invalid argument. The specified record does not exist in the list
- Transaction was deadlock on lock resources with another process has been chosen as the dead lock victim. Rerun the transaction
- Order Total is Less Than Settled Amount in Shopify Payout, Please Redownload the Order
- There was an error when saving an invoice. Quickbooks error message. You have no items or one or more of your amounts is not associated with an item. Please enter an item
- Post to Quickbooks POS failed due to Node Sales Receipt Item Add not found
- How to Post Orders from Webgility Desktop if QuickBooks Accounting Period is Closed
- Input String Was Not in Correct Format
- Order Posting to Incorrect Bin Location
- Warning: The Order is Already Locked By:
- Post to QuickBooks Failed Due to QuickBooks Found an Error When Parsing the Provided XML Text Stream
- There is an Invalid Reference to QuickBooks Item in the Invoice Line. To Fix this Error Simply Download the Most Recent Data
- Item ID is a Required Field
- Order Total Must Not Be Negative - Webgility Desktop
- There is an invalid reference to QBs items in the sales receipt line: QBs error message: Invalid argument the specified record does not exist in QBs
- "The given object ID“ in the field “List id” is invalid while posting orders
- There is an Invalid Reference to QuickBooks Payment Method "" in the Sales Receipt. QuickBooks Error Message: Invalid Argument the Specified Record Doesn't Exists in the List.
- QuickBooks Error Message: Sales Tax Detail Line Must Have a Vendor
- Error while creating Invoice. Error: Value cannot be null. Parameter name: collection
- Error: A QuickBooks company data file is already opened and it is different from the one requested or there are multiple company files open.
- Order already posted in accounting so we are not able to find that transaction in accounting and also not able to post the order in accounting.
- Error: A related transaction object specified by the ID is already in use or failed to acquire the lock for this object
- Unable to post consolidated orders in Webgility Desktop
- Error: there is an invalid reference to the QuickBooks item "shipping income" in the invoice line. QuickBooks error message: invalid argument
- There is an invalid reference to the QuickBooks payment method “unknown” in the Receive Payment. QuickBooks Error Message: Invalid argument
- Error: ExternalEntityCode is neither a DataColumn nor a DataRelation for table Table
- Error: Sales Receipt # is not found in QuickBooks. The Sales Receipt you are looking for may be deleted or not available.
- Error Message: QuickBooks error message: Names in the list cannot contain a colon. The colon is a special character used to indicate a parent/child relationship.
- Error while creating refund for PayoutID, Error-Unexpected error. Check the "qbsdklog.txt" file for possible additional information.
- Error while creating refund for PayoutID, Error while creating check, Insufficient permission level to perform this action
Connections
- How to Update Your Sales Channel Address in Webgility Desktop
- Recent changes to your configuration require you (the QuickBooks Administrator) to go into the Integrated Application preferences and re-authorize your integrated application to log in automatically
- Object reference not set to an instance of an object - Shopify connection
- Please call the Start method before calling this method
- Post to QuickBooks failed due to Could not get the name of the current QuickBooks Company data file.
- Unexpected error. Check the "qbsdklog.text" file for possible additional information
- You need permission to update Webgility x Quickbooks online - App. update at Shopify sales channel
- The QuickBooks company data file is currently open in a mode other than the one specified by your application
- Error: Webgility encountered an error due to recent changes to your configuration. You (The QuickBooks Administrator) are required to go into the integrated applications preferences and re-authorize your integrated application to log in automatically
- Exceeded Daily Rate Limit
- The remote server returned an error: (502) Bad Gateway in Webgility Desktop
- How to Troubleshoot Issues with Your WooCommerce Sales Channel Connection
- How to update Webgility Desktop for Shopify's new GraphQL API
- How to Add Ports in the Firewall for Webgility
- How to Regenerate a Magento 2 Token
- Error - Webgility Encountered an Error. Cannot Access a Closed Stream
- The "Access Denied - GoDaddy Website Firewall" Error Typically Occurs When the GoDaddy Website Firewall is Blocking the Connection Between Webgility and Your WooCommerce Sales Channel. Here are Steps
- Troubleshooting Guide for QuickBooks Online Connection Issue With Webgility Desktop
- Magento 2 - Invalid Credentials
- The Input is not a valid Bas-64 string as it contains a non-base 64 character, more than two padding characters, or an illegible character among the padding characters
- The QuickBooks administrator must grant permission for an automatic login through the Integrated Application preferences. If such permission is already granted, save preferences and then grant the permission again.
- A connection attempt failed because the connection party did not properly respond after a period of time, or established connection failed because connection host has failed.
- The QuickBooks Administrator Must grant permission to access the company file.
- Unable to Connect Add-On Computer with SQL Database
- SQL Connection Disconnected
- PHP Mcrypt Issue - Webgility Desktop
- Errors Related to Webgility Extension
- Resolve Sales Channel Connection Issues with Webgility Desktop
- How to Resolve Database Connection Issues in Webgility Desktop
- A network-related or instance-specific error occurred while establishing a connection to SQL Server.
- Could Not Start QuickBooks
- Verify QuickBooks Connection & Company File
- Regenerate QuickBooks Certificate
- How to update sales channel credentials in Webgility Desktop
- How to Address Connection Issues with QuickBooks POS
- How to remove a sales channel from Webgility Desktop
Product Sync/Transfers
- Troubleshoot Product Settings Being Reverted to Prior Values
- Alert Message: You have already enabled product sync settings that automatically download the latest product data from both your accounting system and store
- There was an error when saving an Item Inventory list, element. QuickBooks error message: The inventory account is invalid
- Group item quantity cannot be synchronized
- Troubleshoot Sales Channel Sell Price Not Matching QuickBooks
- Inventory Terminology in Webgility
- Why is Syncing Product Updates Taking So Long?
- Troubleshoot Available Sales Channel Quantity Does Not Match QuickBooks
- Product Syncing Issues with Webgility Desktop
- Troubleshoot Items Removed from Sales Channel Listings
- Inventory Syncs as 0 Quantity to QuickBooks or Scheduler Receives Error for Inventory Sites
- Download Items from Scratch from Both QuickBooks & Sales Channel
- How to Resolve QuickBooks Product Download Issues in Webgility Desktop
- How to Download the Latest Accounting Data from Scratch - Webgility Desktop
- Index Out of Range Error While Items Sync for Magento Sales Channel (connected through Webgility Extension) in Webgility Desktop
- Item Syncs Successfully But Still Shows Up in the Out of Sync Tab
- Error “Cannot sync, since there are unposted orders containing these products”. “Please post your orders into QuickBooks before posting.”
- Group Items from QBs not Re-calculating Correct Quantity in Order to Sync at Sales Channel
- Webgility Desktop Multi-Sync not Working
- Invalid VariantInventory ItemID - Product Sync Issue
- Error- Decimal quantity is not supported in your Sales channel
- Let's try this again. Update the product list in the Webgility Desktop application and then retry the product sync
Scheduler
- Troubleshoot a Hosted Environment Not Syncing Automatically
- Scheduler or Webgility Desktop is not working on Rightworks
- The Wait Completed Due to an Abandoned Mutex
- Troubleshoot scheduler settings not saving
- Orders Not Posting to QuickBooks When Using the Scheduler
- Why is the Scheduler Not Working When the Icon is Green?
- Scheduler Not Posting Orders to QuickBooks
- How to Close the Scheduler Through Task Manager
- View Scheduler Logs
- Thread is Aborted
Fees & Payouts
- Error: Applied To Txn Add payment amount” field has an invalid value. You can’t pay more than the amount due
- Resolving Payout Posting Error
- Order has item overpayment which not found in QuickBooks
- Settlement not found on your Amazon Seller Central. Please reverify it or download settlement by date range.
- Payment Status is Unpaid. Please Post the Settlement When the Order Gets Paid
- Please open QuickBooks in Single User Mode to Make Inventory Adjustments
- Error in posting orders: The order is currently in Pending status
- Error while add payment for Settlement as few invoices QBTxnID Not Found in QuickBooks
- Error while add payment for order. The query request has not been fully completed. There was a required element that could not be found in QuickBooks
- Error: "Payment Creation Failed" while posting Amazon settlement report or Shopify Payout
- Error: "Invoice was not paid yet" while posting a Shopify Payout to QuickBooks
- Some of Your Orders Are Still Not Downloaded or Posted to Accounting
- Error while posting fees for payoutID, expenses post to QuickBooks failed due to there is an invalid reference to QuickBooks CheckExpenseLineitemAccount "Shopify Fee" in the Check Expense Line.
- Error while posting Amazon Settlement Report - Order no. is in ignored status
- Invoice Link for Payment Transaction Not Found
- Invoice is not paid yet so credit memo will not generate
- Expenses Post to QuickBooks Failed" Due to Invalid Reference to QuickBooks Account
- Date or amount does not match with the payment transaction attached with Invoice but the GUID matched
- Refund not available for this order. It seems the refund is downloaded as a line item
- There must be few reasons due to which payments were not posted. Please select an option to create payments from Webgility
- Error: You Cannot Apply Payment More Than the Settled Amount
- Fix the error: "Payout is Partially Posted to QuickBooks" Error
- Error: The order amount is lower than the settled amount
- How To Resolve Shopify Payout Incomplete Status
- Payout posting error: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index
- Amazon Settlement Stuck at Refund Posting
- Order Total is Less Than Settled Amount in the Settlement Report, Please Redownload Order
- Error: The Order Amount is Different from the Payout Amount
- Returned Items are not yet received in settlement report. Please download the latest settlement report and try again.
- Expenses Post to QuickBooks Failed Due to There was an Error when Saving a Check. QuickBooks Error Message: Sales Tax Detail Line Must Have a Vendor.
- The order which you are trying to post contains the value of (Giftwrap/Discount/Shipping Charges) amount. You do not have the required settings to record those in accounting. This may cause a discrepancy between your sales channel and accounting.
- Unable to post Shopify payout - There is an invalid reference to the payment method "unknown" in the received payments. Quickbooks Error Message: Invalid Argument. The specified record does not exist in the list.
Shipping
- "Error While Creating a Shipment: Missing Required Scopes"
- Shipment Processing Error. Missing or Invalid Element CustomsInfo
- Special service is missing Signature option required. Customer documents cannot be requested for return. Only FedEx generated documents can be returned
- Negotiated rates not showing for UPS
- Insured value is not allowed for SmartPost - FedEx
- 250002: Invalid Authentication Information
- Settings to access printer "HP Colour LaserJet MFP M277dw (0FBA78)" are not valid
- Express account and Meter number not consistent
- How to Insure Your Shipments
- Troubleshoot Generating a Military Address Label - Webgility Desktop
- How to delete error logs and shipping logs
- Label Printing Issues
- How to File a Claim with Webgility Insured Shipments
- Error Generating a Label for Military Address When Using ELS
- How to find auto XML location in UPS Worldship
- If provided full name must contain at least 2 alphabetic characters followed by a space followed by at least 2 other characters.
- Index Out of Range Error While Shipping an Order
- Error Code When Shipping: Object Reference Not Set to an Instance of an Object
- Shipping: The Requested Option is Unavailable with the Selected Service
- Unable to cast object type “wg.eCC.DTO.baseShippingRegistration” to type “wg.eCC.DTO.FedexClientDetailsDTO”
- Invalid soap message due to XML schema validation failure, content type element is invalid - the value 'None' is invalid according to its data type.
- Endicia Dazzle: Output file is not generated. Please check settings properly
- The Shipping Directory Label You Selected Is Not Available
- The fractional part of the provided time value overflows the scale of the corresponding SQL Server parameter or column. Increase bScale in DBPARAMDINDINFO or column scale to correct this error
- The 'http://stamps.com/xml/namespace/2022/05/EndiciaV37:ZIPCode' element is invalid - The value '60626-4403' is invalid according to its datatype
- Invalid Shipper - UPS
Shopify
eBay
Amazon
- How to Manually Import an Amazon Settlement Report into Webgility Desktop
- Download and Post Amazon Settlement Reports with Webgility Desktop
- Amazon Settlement Report Summary View in Webgility Desktop
- Amazon Settlement Report Fee Groups and Fee Names
- How to Record Amazon Settlement Data in QuickBooks and Prepare for Reconciliation
- How to Manage Personally Identifiable Information
- How to Set Up Granular Amazon Expenses and Fees in Webgility Desktop.
- Delay in Amazon order download
- How to Reconcile Unpaid Bills for Amazon Expenses and Fees in QuickBooks
- How to Configure Amazon Buy Shipping & Track Amazon Seller Prime Orders
- How to Import Older Amazon FBA Reports from Seller Central
- Troubleshoot Amazon FBA Orders Not Downloading
- Amazon Personally Identifiable Information (PII) Standards
- Correct an Amazon Flagging Issue
- Settlement Report Statuses in Webgility Desktop
- Unable to Connect (Amazon Sales Channel)
- Error || Post to QuickBooks failed due to There was an error when saving an Invoice. QuickBooks error message: The item history could not be locked.
SQL Errors
- Out of disk space. Free some disk space and retry
- Store Procedure does not exist: SP_GetAllProfileSpecificDetails_Scheduler
- Store procedure does not exist: SP_Get_order_count
- Login timeout expired
- [DBNETLIB][ConnectionOpen (SECDoClientHandshake()).] SSL Security Error article answering?
- Invalid column name "FlexiOrderPostingCriteria". There was a mismatch error in executing this application. To fix this you will need to update your Webgility Database Software and upgrade your Database on your primary computer
- UnHandled Exception Could not load file or assembly 'DataProviderBusiness, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
- Webgility has stopped working, The type initializer for 'wd.ecc.Data.Factory.ConnectionFactory' threw an exception
- Error in Upgrading Unify Database Item has already been added. Key in dictionary: 'CustomizationNode' Key Being added: 'CustomizationNode'
- Could not allocate a new page for database 'UnifyDB' because of insufficient disk space in file group 'PRIMARY'. Create the necessary space by Dropping objects in the file group, adding additional files to the filegroup
- Error: The user you are trying to log in with is already logged in from another machine
- Unhandled Exception Method not found - error on Webgility Desktop Launch
- Cannot access a disposed object. Object name: 'frmDashboard'
- Please upgrade your Webgility Database to continue
- The database was backed up on a server running version 16.00.1135. This version is incompatible with the current server, which is running version 13.00.4001. RESTORE DATABASE has terminated abnormally
- The network path was not found
- Error: Exclusive Access Could Not Be Obtained Because the Database is in Use. Restore Database is Terminating Abnormally