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Error - There is an invalid reference to QuickBooks customer

This article helps Webgility Desktop users resolve the “There is an invalid reference to QuickBooks customer” error that may occur when posting orders from Webgility Desktop to QuickBooks Desktop. This error typically results from outdated or mismatched customer records between the two systems, often caused by renaming, deleting, or modifying customers in QuickBooks Desktop without reflecting those changes in Webgility Desktop. The article guides users through the process of refreshing customer data in Webgility Desktop and retrying the post.

Overview:

If you're seeing the error message "There is an invalid reference to QuickBooks customer." While trying to post an order from Webgility Desktop to QuickBooks Desktop, it usually means that customer data in Webgility Desktop does not match what’s currently in QuickBooks Desktop.

This error is common when customer records are renamed, deleted, or modified in QuickBooks Desktop, but those changes haven’t been synced with Webgility Desktop yet.

Steps to fix:

  • Once done then try to post the order again.