Error - There is an invalid reference to Quickbooks customer
Learn how to solve error "There is an invalid reference to Quickbooks customer"
Overview:
If you're seeing the error message "There is an invalid reference to QuickBooks customer." While trying to post an order from Webgility Desktop to QuickBooks, it usually means that customer data in Webgility does not match what’s currently in QuickBooks.
This error is common when customer records are renamed, deleted, or modified in QuickBooks, but those changes haven’t been synced with Webgility Desktop yet.
Steps to fix:
- Refresh the latest customer data from QuickBooks in Webgility Desktop. Follow the steps in this helpful article: click here
- Once done then try to post the order again.
If the problem persists, contact Webgility Support for further assistance.