Post to QuickBooks POS failed due to Node SalesReceiptAddItem. Item Not Found

This article helps Webgility Desktop users understand and resolve the error message “Post to QuickBooks POS failed due to Node SalesReceiptAddItem. Item Not Found” when posting orders from Webgility Desktop. This issue occurs specifically when integrating with QuickBooks POS. It typically appears when an item included in the order exists in QuickBooks POS but is missing from Webgility’s product database. This can happen when recent changes or updates were made in QuickBooks POS without refreshing the corresponding data in Webgility. As a result, Webgility cannot locate the required item during order posting. The article guides users through downloading the latest POS data into Webgility, verifying that all items exist in QuickBooks POS, checking product mappings, correcting incorrect or missing mappings, and retrying the posting process to ensure successful order synchronization.

Error Message:

Cause of the issue:

If there have been recent changes in your QuickBooks POS, you may need to refresh the data in Webgility. This error may show up if the item is there in POS but not in the database of Webgility.

Note: This issue arises only when using QuickBooks POS.

Steps to fix:

Ensure you are logged into QuickBooks POS as the Admin.
In Webgility Desktop, download the latest data from POS
- Follow the steps in this helpful article on How to Download the Latest Accounting Data
Additionally, confirm that all items in the order are present in QuickBooks POS. This step is crucial, as missing items can cause errors.
If the problem continues, review the items in the order and check their mappings.
If you find any incorrect mappings, delete them and remap the item as needed.
- Follow the steps in this helpful article on How to Map Products
- Follow the steps in this helpful article on How to Un-map a Product
After completing these steps, try posting the order again.