Troubleshoot Items Removed from Sales Channel Listings
This article helps Webgility Desktop users understand how to resolve inventory sync issues caused by deleted products in the sales channel that have not been updated in Webgility Desktop.
Overview:
When a product is deleted from sales channel but the latest product data is not updated in Webgility Desktop, it can cause inventory sync issues. This mismatch occurs because Webgility Desktop still retains the old product information while the sales channel no longer recognizes the product. As a result, inventory sync may return errors, leading to inaccurate stock levels and order processing errors.
How to Fix This Issue
Step 1: Download Store Items From Scratch
To resolve the mismatch, you need to refresh the product data in Webgility Desktop by downloading the store items anew. This process removes outdated product information and fetches the current product catalog directly from your sales channel.
Follow the steps in this helpful article on: Download Items from Scratch from Both QuickBooks & Sales Channel
Step 2: Perform Product Sync Again
Follow the steps in this helpful article on: How to Sync Products with Webgility Desktop
Notes:
- Regularly refresh your product catalog in Webgility Desktop, especially after major product changes in your sales channels.
- If issues persist, consider reconnecting your sales channel and try again.