Issue:
You may encounter the error message "Payout is partially posted to QuickBooks. Please undo-sync the payout and try again." when attempting to remove or re-download a payout.
Solution:
To resolve this issue, follow these steps:
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Navigate to the ‘Pending’ Payouts Tab:
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Open Webgility and go to the ‘Pending’ payouts section.
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Select the Payout:
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Find and select the specific payout that you are trying to remove or re-download.
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Undo Partial Posting:
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Click on the ‘Undo Partially Posted’ button located at the bottom left of the screen.
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Re-download/Remove payout:
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Once the partially posted payout is unposted, you can reattempt the payout re-download.
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Following these steps should resolve the issue and allow you to successfully remove or re-download the payout.
If the problem persists, contact Webgility Support for further assistance.