Magento 2 - Invalid Credentials

Magento 2 - Invalid Credentials

David Pond avatar
Written by David Pond
Updated over a week ago

Magento 2 - Invalid credentials

The most likely reason for the error stating Invalid Credentials while connecting a Magento 2 store with the Webgility application is that the credentials you have used to log in to the Magento 2 store are incorrect. This could be due to a typo or incorrect information entered when setting up the credentials. To fix this issue, ensure that the credentials you are using to log in to the store are correct and re-attempt the connection.

Error Message:

Invalid credentials


1). Login to Magento 2, edit the Integrated user that you have created for Webgility and check we have All resource access to the API, by selecting from the dropdown menu under Available APIs and Custom resource access to the API by selecting from the dropdown menu under Available APIs. Here

2). Reauthorize the Access Token for the user that is created for Webgility. Go to Admin> System> Integration.

3). Copy the Access Token and click Done.

4). Update the New Access Token in Webgility, go to Integration> Stores> Manage> Edit Connection

5). Click Connect to Magento.

6). If you are still getting the same error the whitelist below IP’s and then check the Store Connection.




If the issue persists, please feel free to contact Webgility Support.

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