Duplicate Orders Posting by Webgility Desktop

Learn why duplicate orders are being posted to Webgility.

Webgility Help Center avatar
Written by Webgility Help Center
Updated over a week ago

Symptom

Product settings such as inventory rules per store are reset after a short period of time.

Cause

This occurs when multiple installations of Webgility are used and the scheduler is started on multiple computers which conflict with each other.

Resolution

  • Verify orders downloaded show multiple IP addresses in the History.

  • Disable scheduler on all but one machine.

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