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Batch Parser Error on Secondary Workstations

This article helps Webgility Desktop users resolve the Batch Parser error that may occur on secondary workstations when logging in to Webgility Desktop after a software update. It explains the cause of the error, typically related to multiple installations updating the database simultaneously, and provides step-by-step instructions to fix the issue by removing the upgrade trigger file and restarting the application.

Learn how to address the batch parser error during login after a Webgility Desktop software update.

Symptom

While Webgility Desktop attempts to load, Webgility Desktop may encounter a Batch Parser error preventing the user from successfully opening Webgility Desktop.
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Cause

This occurs when multiple installations of Webgility Desktop are used. After updating each workstation to the latest version, each workstation will attempt to update the database upon launch. If the database has already been updated by another workstation, the Batch Parser error may occur.
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Resolution

On the workstation or workstations receiving the error take the following steps:

  1. If Webgility Desktop is open, close the application.

  2. Navigate to the following location In Microsoft Windows: C:\Webgility\UnifyEnterprise\xml

  3. Locate and delete the file UpgradeDB.txt

  4. Restart Webgility Desktop.