Overview:
If you are having trouble downloading Layby orders from Lightspeed in your Webgility Desktop app, you can try two different approaches to resolve the issue.
The below-mentioned solutions are applicable when:
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Layby orders are not downloading properly
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Completed Layby orders are missing
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Order status updates aren't syncing correctly
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You need to modify Layby order download settings
Follow these solutions to resolve Layby order download issues -
Solution 1: Adjust Layby Status Settings
Step-by-Step Process:
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Navigate to the Connections menu
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Select Sales Channels.
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Change status from "Layby Completed" to "Layby"
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Save your settings
Solution 2: Enable Order Updates.
Step-by-Step Process:
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Go to the Connections menu, and select Sales Channel.
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Click on the Settings tab
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Find the Order Processing section
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Set "Download Order Updates" to Yes
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Save changes
Important Notes:
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Only one solution may be needed to resolve the issue
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Try Solution 1 before moving to Solution 2
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Monitor order downloads after making changes
Additional Information:
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Layby orders are handled differently than standard orders
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Status settings affect how orders are downloaded
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Order updates ensure latest status changes are captured
Detailed Settings Location:
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For Status Change:
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Access through the Integrations menu
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Look under Store Settings
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Modify Layby status options
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For Order Updates:
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Find in the Other Settings tab
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Located under Order Processing
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Enable updates functionality
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For Status Change:
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Access through the Integrations menu
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Look under Store Settings
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Modify Layby status options
For Order Updates:
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Find in the Other Settings tab
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Located under Order Processing
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Enable updates functionality
Need Help? If you continue to experience issues with Layby order downloads after trying both solutions, please contact Webgility Support.