Post to QuickBooks Failed Due to QuickBooks Found an Error When Parsing the Provided XML Text Stream
Intro: Are you encountering the error message “Post to QuickBooks failed due to QuickBooks found an error when parsing the provided XML text stream”? This issue often arises when special characters are included in customer information or other fields on the order details page. Learn how to resolve this issue with our step-by-step guide.
Causes of Issues
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Special Characters in Customer Information: Special characters in names, addresses, or other customer details can cause QuickBooks to fail when parsing XML data.
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Incorrect Details in Order Fields: Similar special characters or formatting issues in order details can also trigger this error.
Steps to Resolve the Issue
1). Check Customer Information:
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Action: Verify if there are any special characters in the customer details.
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How To:
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Double-click on the order to open it.
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Go to the Customer Information page.
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Look for and remove any special characters.
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Click "Save" to apply the changes.
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Following is the GIP showing the steps.
2). Inspect Order Details:
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Action: Review the order details for any special characters.
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How To:
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Navigate to the Details tab within the order.
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Check all fields for special characters.
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Remove any problematic characters and click "Save."
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Following is the GIP showing the steps.
3). Reattempt posting to QuickBooks:
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Action: After saving the changes, try posting the order again.
Notes: Ensure that all fields are free from special characters before attempting to post.
If you have any questions or need more help, please contact our support team.