Order has no items or the amount is missing - Webgility Desktop
There was an error when saving an invoice. Quickbooks error message. You have no items or one or more of your amounts is not associated with an item. Please enter an item
Reason for error: We get this error when the order has no items or the amount is missing when posting to QuickBooks. This error shows at the time of posting the order to QuickBooks.
Troubleshooting order has no items or the amount is missing:
1). Open the order details in Webgility
In the above screenshot, one or more items are missing or another amount is missing in the order, which is why the total isn’t matching. This causes the error.
2). Redownload the order to download the missing items or the amount in the order in Webgility.
Click on the Redownload icon, which is at the bottom-right, to redownload the order.
A prompt will appear, click Yes to proceed with the re-download.
3). After redownloading the order, please verify whether the missing items are downloaded in the order or not.
The missing items should now be reflected in the order after redownload, and the total amount should also be matching.
Post the order to QuickBooks. If there is still an issue after following the instructions above please contact Webgility Support.