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Order can not be posted because the total amount is 0 or less than 0

This article helps Webgility Desktop users resolve the error 'Order cannot be posted because the total amount is 0 or less than 0' when posting orders to QuickBooks Desktop. This error typically occurs when an order is fully paid using a gift card or similar method in the sales channel, resulting in a zero-dollar total. Because QuickBooks Desktop does not accept transactions with zero or negative amounts, Webgility prevents the order from syncing until a valid amount is recorded. This guide provides steps to address and resolve the issue.

Error Screenshot:

 

Sample order screenshot:-

 

Solution:

To resolve this issue, you will need to manually adjust the order's shipping amount. After making the adjustment, overwrite the total by saving the updated order. Finally, balance the total by deducting the amount that was added during the overwrite process. This will ensure the correct total is reflected in the system.

 

Once the amount is edited, you can post it to QuickBooks Desktop since it will be a non-zero amount. Once don,e you can edit or retain the order in QuickBooks Desktop.