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Order Total is Less Than Settled Amount in Shopify Payout, Please Redownload the Order

This article helps Webgility Desktop users resolve an error that occurs when the order total in Webgility Desktop is less than the settled amount shown in the Shopify payout. This discrepancy is typically caused by partial refunds, removed items, or data sync issues. The article provides steps to investigate and correct the mismatch to ensure accurate financial reporting.

Common Causes:

  • Refund Handling: Refunds not recorded properly

  • Removed Items: Items removed from the order after sync

  • Sync Issues: Incorrect sync between Webgility and QuickBooks

image (5)-1

Steps to Fix the Error:

  • Enable Refund Recording

  • Go to Connections, then Sales Channels, and open Settings.

  • Under Download Options, enable Get refund and record in.
    Choose a Discount or Non-inventory item type from QuickBooks.

  • Save and close the settings.

Refunds recorded in

2). Adjust Download Options:

  • In the same configuration, enable “Do not download removed items with order.”

  • Click Save and Continue.

Do not download returned item

 3). Undo Sync the Order:

4). Redownload the Order:

5). Post the Order Again:

Note: Ensure that removed items are properly accounted for to avoid discrepancies.