Error Message:
Let's try this again. Update the product list in the Webgility desktop application and then retry the product sync.
Cause of the issue:
This issue typically arises when trying to sync the products in Webgility Desktop. The error indicates that the latest product data has not been updated in Webgility Desktop Software. To resolve this, follow the steps mentioned below to refresh latest product data from both Sales Channel and QuickBooks.
Steps to fix:
1. Navigate to Dashboard
2. Click on the Products option from the menu
3. Verify your Product Sync Settings by navigating to the Settings option available at the bottom and clicking on Sync Settings. Make sure to click Save & close if changes are made.
4. Then click on “All products” under Sales Channel section (here Shopify).
5. On the right under the Refresh button there is a dropdown option available, so select “Download products from Scratch” and click on Yes to start the product download process.
6. Next, click on “All products” under Quickbooks.
7. On the right under the Refresh button there is a dropdown option available, so select “Download products from Scratch” and click on Yes to start the product download process.
Once done then try to sync the products again.