Error: "Order Total Must Not Be Negative" in Webgility Desktop
Cause of the error:
This error occurs when the total amount of an order is negative, often due to incorrect refund setup in Webgility.
Troubleshooting Steps:
01. Check Refund Settings in Webgility:
-
Navigate to Integrations, then Stores, then Settings, and select Download Settings.
-
Enable the option: "Get refund and record in".
-
Select a discount or non-inventory item from QuickBooks.
-
Click Save & Continue.
02. Redownload and Repost the Order:
-
Go to the Order section and redownload the problematic order.
Order Re-download in Webgility Desktop -
After downloading, attempt to post the order again. It should now post successfully.
If you need further assistance, please contact our support team or chat with us now for immediate help.