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Order Total Must Not Be Negative - Webgility Desktop

This article guides Webgility Desktop users on how to resolve the “Order Total Must Not Be Negative” error in Webgility Desktop. The issue typically arises when an order’s total value becomes negative due to incorrect refund configurations. The article explains how to properly configure refund settings in Webgility and QuickBooks, and provides steps to redownload and repost the affected orders to ensure successful posting.

Error Message: 

Error: "Order Total Must Not Be Negative" in Webgility Desktop

Cause of the error:

  • The error occurs if the total amount of the order is negative.

  • This usually happens due to improper refund settings in Webgility.

 

Troubleshooting Steps:

01. Check Refund Settings in Webgility:

  • In Webgility Desktop, navigate to:  Open Webgility Desktop and go to the Connections section, then choose your Sales channel settings, and open the download settings page.
  • Enable the option: “Get refund and record in”.
  • From QuickBooks, select either a discount item or a non-inventory item.
    • If you don’t already have one, you can create a refund item in QuickBooks:
      • Open QuickBooks and go to the Lists menu.
      • Select Item List and then create a New Item.
      • Choose Non-inventory item.
      • Name it something clear, such as “Refund.”
      • Link it to an Expense account so the refund is recorded correctly.
      • Click Save & Continue.
      • Go to Connections and click on Get Latest Data & Settings.
      • From the drop-down menu next to Download Data, select Re-Download All Data.

Note: This process may take a few minutes depending on the size of your accounting file.

  • Once complete, ensure all download dates show today’s date. If not, repeat the process.
  • A confirmation message will appear once the data is successfully downloaded. Now try to configure the “Get refund and record in” again

 

02. Redownload and Repost the Order: