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Webgility can't access QBs, please make sure QuickBooks is running and there is no notification window open and then try again

This article helps Webgility Desktop users resolve the “Webgility can't access QBs, please make sure QuickBooks is running and there is no notification window open and then try again” error when connecting or while posting orders to QuickBooks Desktop. It explains that the error occurs if QuickBooks Desktop is not running, has open pop-up windows, or the wrong company file is selected. The article provides troubleshooting steps to restore proper integration.

Overview:

Ensure a seamless connection between Webgility Desktop and QuickBooks Desktop by making sure there are no open pop-up windows or dialogue boxes in QuickBooks Desktop. Any such pop-ups may result in encountering an error.

Error Message:

Webgility Desktop can't access QBs. Please make sure QuickBooks Desktop is running and there is no notification window open and then try again.

Troubleshooting Steps:

  1. Ensure that in QuickBooks Desktop you're logged in with the Admin user in Single User Mode.

  2. No pop-up windows are open.

  3. Verify that the open QuickBooks Desktop company file is the one selected in Webgility Desktop, under Connections go to Accounting and select Edit Connection & verify the QuickBooks Desktop company file location path.

  1. If QuickBooks Desktop was previously connected, proceed to remove the certificate in QuickBooks Desktop by following the steps below:
  • Click Edit go to  Preferences then Integrated Applications and click on Company Preferences.
  • Select Unify Enterprise and click remove and save.

  1. Once done, please re-connect the QuickBooks Desktop and allow access to the QuickBooks Desktop certification window. Follow this article to Regenerate QuickBooks Desktop Certificate

  2. You should be connected Webgility Desktop to QuickBooks Desktop