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How to delete error logs and shipping logs

This article helps Webgility Desktop users manage log files, which record important system events such as errors, shipping activity, and other operations. While these logs are useful for troubleshooting, they can accumulate over time and take up significant space on the local drive. The article provides instructions for enabling or disabling logging, as well as deleting error and shipping logs, helping users optimize disk space while maintaining necessary system records.

Overview:

What Are Log Files and Why Manage Them?

Log files are time-stamped records of system activity. They track both successes and failures of various Webgility processes and are essential for troubleshooting. However, if not managed regularly, they can consume significant disk space.

By enabling or disabling the logging feature, you can control whether new logs are generated. And by deleting old logs, you can free up valuable space on your system.

Step 1: Enable or Disable Logging

To control whether Webgility Desktop creates logs, you need to update a configuration file.

  1. On the computer where Webgility is installed, go to the following location:
    C:\Webgility\UnifyEnterprise\XML\apiConfig

  2. Open the apiConfig.xml file using Notepad.

  3. Look for the line that says <Logger>.

    • To enable logging, make sure it reads: <Logger>True</Logger>

    • To disable logging, change it to: <Logger>False</Logger>

  4. Save the file and restart Webgility Desktop.

    Once enabled, Webgility Desktop will begin recording new logs. Disabling it will stop further log creation.


Step 2: Delete Error Logs

To remove old error logs:

  1. Go to this folder on your computer:
    C:\Webgility\UnifyEnterprise\Errorlog

  2. You’ll see a list of error log files. Select and delete all files in this folder.

This action will not affect the current performance of Webgility Desktop.

Step 3: Delete Shipping Logs

If you use shipping processors within Webgility, it may generate shipping logs.

To delete them:

  1. Go to this folder:

    C:\Webgility\UnifyEnterprise\ShippingLog

  2. Select and delete all the shipping log files in the folder.

Note1: Only old logs should be deleted. Do not delete any other system files.

Note3: Disabling the logger will stop future logs from being created.