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Unify encountered an error. Invalid column name 'AccountId". Invalid column name "TestMode". Invalid column name 'SubStoreID'.

This article guides Webgility Desktop users resolve error "Unify encountered an error. Invalid column name 'AccountId". Invalid column name "TestMode". Invalid column name 'SubStoreID'."

Error Message: 

Unify encountered an error. Invalid column name 'AccountId". Invalid column name "TestMode". Invalid column name 'SubStoreID'.

This error usually occurs while launching Webgility Desktop or navigating within the application. Multiple reasons could lead to is error message and most common is Webgility Desktop database upgrade. 

Troubleshooting:

  • Close Webgility Desktop and the Scheduler (if running) on all of your required machines, Primary & Add-on computers.

  • Once all Webgility instances are closed in Windows File Eplxorer navigate to  C:\Webgility\UnifyEnterprise look for a file with the name "UnifyDBUpgrade" and run it, and wait for a success popup (the process will run in the background)

  • Once you see the success pop saying "Webgility database upgraded successfully" then close that popup and try to log in again.

  • Please check the version of Webgility Desktop on all computers by navigating to He and go to Terms and Privacy.