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Order Posting to POS Failed Due to NOde SalesReceiptAddItem. Item Not Found

This help article guides Webgility Desktop users through resolving the "Order Posting to POS Failed Due to NOde SalesReceiptAddItem. Item Not Found" error when posting orders to QuickBooks POS. It explains the common cause unsynchronized data between QuickBooks POS and Webgility Desktop and provides step-by-step troubleshooting instructions, including logging in as the SysAdmin, refreshing data, and verifying or correcting item mappings. Following these steps helps ensure smooth order posting and accurate data synchronization.

Overview:

If there have been recent changes in your QuickBooks POS, you may need to refresh the data in Webgility Desktop. This error may show up if the item is there in POS but not in the database of Webgility Desktop.

Troubleshooting:

  • Ensure QuickBooks POS is logged in with the SysAdmin.
  • In Webgility Desktop, you need to download the latest POS data by going to Connections> Get latest data and Settings> Download QuickBooks POS Data & click Download Data.
  • Once the process is complete then try to post the order again.
  • In case the issue persists, check the items in the order and verify their respective item mappings by going to Products> All Products (for store), selecting the filter for Mapped, searching the item, applying the filter for Incorrect mapping, if any incorrect mapping is available, delete it and remap the item.
  • Once done, try to post the order again.