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Post to QuickBooks failed due to There was an error when converting the price “-0.02” in the field “item cost”. QuickBooks error message: You can’t use negative rates on inventory items, use neg quantity instead

This error typically occurs when posting an order from Webgility Desktop to QuickBooks Desktop, and the system encounters a negative value in the item cost field. QuickBooks does not allow negative rates for inventory items and instead requires negative quantities for adjustments. This article will guide you through the steps to identify and fix this issue so your order can post successfully to QuickBooks.

Error Message:

Post to Quickbooks failed due to There was an error when converting the price in the field. Quickbooks error message you can't use negative rates on inventory items, use quantity instead.

Troubleshooting Steps :

Step 1: Check the order details and copy the SKU of the product that is mentioned in the error.

 

Step 2: Check the item that product is matched or mapped to

 

Step 3: Remove the incorrect product mapping.

Step 4: Now try to post the order again.

Note: If the negative is a discount then it should be posted with a discount type item, if it is a refund then it can posted with a non-inventory item in QuickBooks