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Unable to Launch Webgility Desktop

This article provides guidance for Webgility Desktop users who are unable to launch Webgility Desktop. It outlines common causes such as insufficient user permissions, antivirus interference, or hosting provider restrictions. The guide offers practical troubleshooting steps to help identify and resolve these issues, including adjusting administrative settings, configuring antivirus exemptions, and contacting hosting providers when applicable. By following this article, users can restore normal access to Webgility Desktop and ensure smooth operation of the application.

Overview:

 

Encountering difficulties when trying to launch Webgility Desktop can be frustrating. This help article is designed to guide you in troubleshooting and resolving issues that are preventing the application from launching.

Here are some common problems and steps to address Webgility Desktop Launching Issues:

1. Check User Permissions

Webgility Desktop often requires administrative privileges to launch successfully. Ensure that you are logged in with an account that has administrator rights on your device. If you don't have the necessary permissions, consult with your IT department or system administrator to grant them.

 

2. Antivirus Software Configuration

If you have antivirus software installed on your computer, it may block Webgility Desktop from launching. Follow these steps to resolve this issue:

Temporarily Disable Antivirus: You can temporarily disable your antivirus software and then attempt to launch Webgility Desktop. If the software launches successfully with the antivirus disabled, you may need to configure your antivirus to allow Webgility Desktop to run without interference.

Add Webgility Desktop to Your Antivirus Exemption List: Alternatively, you can add the Webgility Desktop installation folder to your antivirus software's exemption list. To do this, add C:\Webgility Desktop to the exemption list and then restart Webgility Desktop. This should prevent the antivirus from interfering with the application.

3. QuickBooks Hosting Providers

If your QuickBooks company file is hosted with a provider such as RightNetworks (Rightworks) or Summit Hosting, and you are experiencing issues with launching Webgility Desktop, it is advisable to contact your hosting provider for customer support. They may have specific procedures or requirements for running applications in their hosted environment. Learn more about working with Rightworks for Webgility Desktop here.