Skip to content
  • There are no suggestions because the search field is empty.

Error: The order amount is lower than the settled amount

This article helps Webgility Desktop users resolve the error “The order amount is lower than the settled amount” in Webgility Desktop. It explains why the error occurs, when the order total in Webgility Desktop does not match the settled amount in the Amazon settlement report, and provides step-by-step guidance to identify affected orders and correct the posting process to QuickBooks Desktop.

Error Message:

Error: The order amount is lower than the settled amount

 

Steps to follow: 

1). Verify Current Version: Ensure that the Webgility Desktop application is updated to the latest version for optimal performance and functionality.

Follow the steps in this helpful article on How to Update Your Webgility Desktop Software

2). Identify Affected Orders in Settlement: To locate the affected orders, navigate to Orders> Amazon> Settlement Report. Hover over the settlement report, and click on the "View Details" option to identify the impacted orders.

3). Redownload Orders: Once you've identified the affected orders, search for them in the "New Orders" or "Posted Orders" section. If necessary, unsync them and redownload them with the most up-to-date data from the sales channel. After redownloading, do not manually post the orders.

Follow the steps in this helpful article on: Order Re-download in Webgility Desktop

4). Attempt to Post the Settlement Report: After redownloading the orders into the New Orders tab, attempt to post the settlement report. Navigate to Orders> Amazon> Settlement Report, select the specific settlement report, and click "Post to QuickBooks" to complete the posting process.