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Invalid soap message due to XML schema validation failure, content type element is invalid - the value 'None' is invalid according to its data type.

This article helps Webgility Desktop users in resolving the “Invalid SOAP message due to XML schema validation failure, content type element is invalid – the value 'None' is invalid according to its data type” error encountered while processing shipments in Webgility Desktop. It explains the reason behind this error, which typically occurs when the content type is missing under the Commodities tab during shipment processing.

Error Message:

Invalid soap message due to XML schema validation failure, content type element is invalid - the value 'None' is invalid according to its data type.

Reason:

We get this error when the content type is missing in the commodities tab while processing the shipment in Webgility Desktop.

Troubleshooting:

1). When processing the shipment, on the shipping screen, select the appropriate Content Type under the Commodities tab.

 

2). Save the shipment and generate the label, it should now allow you to process the shipment.

Note: At times there could be a different message where we need to review the error message carefully and make the changes to the respective fields. Sometimes errors could be related to address or item details we need to review the order details and make the changes accordingly.