Skip to content
  • There are no suggestions because the search field is empty.

Your session has expired as you have been inactive, Webgility will need to be restarted

This article guided the Webgility Desktop users on the causes and solutions for the “Session Expired” error in Webgility Desktop. The error occurs when the application remains inactive for more than an hour or when the same login credentials are used simultaneously on multiple machines. It provides troubleshooting guidance to resolve the issue by restarting the application and ensuring that Webgility Desktop is accessed from only one system at a time. Additionally, it recommends setting up add-on users through the Webgility Portal for multi-user access.

Some of the reasons why you may see this error are here:

  1. Zero activity on Webgility Desktop Software for more than an hour

  2. Webgility Desktop is logged in with the same login credentials on multiple machines simultaneously.

Error Message

Your session has expired as you have been inactive, Webgility Desktop will need to be restarted.

Troubleshooting Your session has expired:

  1. If Webgility Desktop Software is logged in but there is no activity for more than an hour, you may see “Session has expired” error. If so, you would need to restart the application
  2. This may also happen if using Webgility Desktop across multiple machines and sharing the same login credentials. We would recommend using Webgility Desktop on one machine at a time. Should you need more users, you create/setup add-on users in your Webgility Portal Account by visiting  https://portal.webgility.com/login.php