Error : Please verify that the transaction is already existing in the quickbooks
Common Causes of the above listed error
–The order was redownloaded without performing the undo sync from Webgility application.
Step-by-Step Guide to Fix Error:
1. Confirm the Current Version -
Make sure that application is to be on the latest version.
2.Verify the transaction type posting settings in Quickbooks -
Go into sync settings>Acconting/POS/ERP>Orders>Look for type of transactions used while posting order. (Mostly invoice)
3.Open Quickbooks and locate the order having issue (Mostly invoice) -
Once identified, open quickbooks and press “ctrl+I” and this will invoke the invoice window. You can either manually search the invoice by putting the amount or just manually search it by using arrow sliders.
4.Remove that transaction -
Once the transaction is identified delete that transaction from quickbooks.
5.Redownload order again from online store and attempt to post:
Upon deletion of transaction from Quickbooks, go back to Webgility and re-download the order and this should now post the order in question and resolve the conflict.
If you have any questions or need more help, please contact our support team.