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Error: there is an invalid reference to the QuickBooks item "shipping income" in the invoice line. QuickBooks error message: invalid argument

Error: there is an invalid reference to the QuickBooks item "shipping income" in the invoice line. QuickBooks error message: invalid argument

Overview

This issue usually occurs when the item data in the Webgility Software database doesn't align with the data in QuickBooks. In simple terms, if recent changes to item data in QuickBooks weren't updated in Webgility, it can lead to an invalid reference error. Additionally, it could happen if the necessary setting to record shipping charges isn't properly configured in Webgility.

Troubleshooting:

1). Login to QuickBooks:

  • Log in as the admin user in QuickBooks, and if possible, switch to single-user mode.

2). Navigate to Advanced Settings:

  • Go to Integrations > Stores > Advanced Settings.

3). Clear Last Download Date:

  • Click Clear for the Last Download Date for QuickBooks Item, then click Save and close the screen.

     

4. Download Data:

  • Navigate to Integrations > Get the latest data and settings.

     

 

5. Re-Download All Data:

  • Click the drop-down associated with the Download Data button and select Re-Download All Data.

  • The download process may take a few minutes, depending on the volume of data in your accounting file.

6. Completion and Confirmation:

  • Once the download is complete, a message will indicate that the download was successful.

     

7. In Webgility, Navigate to Integration> Accounting> Posting settings> Orders> Transaction settings and verify the settings as highlighted in the snapshot. Then click on Save & Continue.

 

8. Post Orders to QuickBooks:

  • Now, attempt to post orders to QuickBooks.

If you encounter any issues or need further assistance, please contact Webgility Support.