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Could not allocate a new page for database 'UnifyDB' because of insufficient disk space in filegroup 'Primary'

This article helps Webgility Desktop users resolve the "Could not allocate a new page for database 'UnifyDB' because of insufficient disk space in filegroup 'Primary'" error in Webgility Desktop. The error generally occurs during login when the database size unexpectedly increases, preventing the application from loading content correctly. The article explains possible causes, such as service interruptions during installation, insufficient disk space, or an outdated database. It provides step-by-step instructions to close active Webgility Desktop instances, verify available disk space, check SQL services, and run the DB Utility with a database upgrade. Completing these steps helps optimize the database size and restore normal operation of Webgility Desktop.

Overview:

This error typically occurs when attempting to log in to Webgility Desktop, and the database size unexpectedly increases. This sudden growth in the database can lead to issues with loading the application’s content correctly, as the system may struggle to handle the increased data volume.

Possible Causes:

  1. Service interruptions during installation can occur when the system encounters issues while setting up or configuring the software. These interruptions may result from various factors such as network connectivity problems, insufficient system resources, or conflicts with other running processes. As a result, the installation process may be delayed, incomplete, or cause temporary disruptions in service.

  2. Outdated Database

Resolution:

A). End any active Webgility Desktop application instances from the Task Manager to resolve potential conflicts or performance issues and ensure smooth operation of Webgility Desktop

B). Verify the available disk space on the drive where Webgility Desktop is installed to ensure sufficient space for proper installation, operation, and future updates of Webgility Desktop.

 

C). To check the SQL services, open the Services window by typing services.msc in the Run dialog. Then, look for SQL-related services such as SQL Server (SQL ServerUNIFY) to ensure they are running properly.

 

D). After verifying the SQL services, you can run the DB Utility and perform a DB Upgrade on the primary computer, which will help reduce the size of the current database.

E). Please allow some time for this process to complete, as it can be time-consuming due to the need to re-utilize the existing database. Patience is required to ensure proper execution.

F). Once the DB utility run is complete, restart the Webgility Desktop application, and the issue should be resolved.