Invoice Link for Payment Transaction Not Found

This article helps Webgility Desktop users resolve the "Invoice Link for Payment Transaction Not Found" error in Webgility Desktop. The error occurs while posting Amazon settlement report. This happens when the invoice for an order is missing or deleted from QuickBooks Desktop, preventing payment creation. The article guides users to search for the invoice, re-download the order if necessary, and repost it to QuickBooks Desktop. After completing these steps, the Amazon Settlement Report can be posted successfully.

Error Message:

Cause of the issue:

This issue typically arises when trying to post Amazon Settlement Report or Shopify Payout via Webgility Desktop. This error indicates that the Invoice for the order mentioned in the error message has been deleted or is missing from Quickbooks Desktop and due to that its payment creation is failing.

Steps to fix:

Do a thorough search for the invoice of the order in Quickbooks Desktop.You can also make use of View in Quickbooks Desktop feature from the order details window of Webgility Desktop. If the transaction is no longer available in Quickbooks Desktop, you will be prompted with an alert indicating “the specified record does not exist”.

Since the transaction was deleted from Quickbooks Desktop, the next step is to re-download the order in Webgility Desktop.

Follow the steps in this helpful article on Order Re-download in Webgility Desktop

After redownloading the order, repost it to Quickbooks Desktop.

Follow the steps in this helpful article on How to Post Orders to Your Accounting

Now try to post Amazon Settlement Report or Shopify Payout again.