Refund not available for this order. It seems the refund is downloaded as a line item

Error:

Error: Refund not available for this order. It seems the refund is downloaded as a line item. Please revisit Connections > Sales channels > Settings, then configure 'Get refunds and record in' and try again.

Troubleshooting Steps:

When encountering the error message above, the issue typically occurs due to a partial refund being downloaded as a line item. Here's how to resolve it:

• Check the Settings:

  • Navigate to Connections > Sales channels > Settings.

  • Ensure the option "Get refunds and record in" is enabled. This setting is crucial to properly manage and record refunds within the system.

• Undo sync and redownload the order in question:

  • How to Unpost Transactions from Webgility Desktop with Undo Sync

  • Order Re-download in Webgility Desktop

• Post the Payout:

  • Now, you should be able to successfully post the payout without encountering further errors.

Resolution Summary:

Following the above steps resolves the error, allowing the system to properly process the refund and post the payout successfully. By ensuring the "Get refunds and record in" setting is enabled and redownloading the order, the issue is typically cleared.

If the problem persists, contact Webgility Support for further assistance.