Refund not available for this order. It seems the refund is downloaded as a line item

Error Message:

Warning! Refund not available for this order. It seems the refund is downloaded as a line item.

Root Cause:

This error typically arises while posting Shopify payouts into QuickBooks. This usually happens due to a partial refund being downloaded as a line item.

Steps to follow: 

• Check the Settings:

  • In Webgility Desktop navigate to Connections > Sales channels > Settings.

  • Ensure the option "Get refunds and record in" is enabled also a non inventory item from QuickBooks is configured under it. This setting is crucial to properly manage and record refunds within the system.

• Undo sync and redownload the order in question:

  • If the order is already posted into Quickbooks then unpost it. Kindly refer article: How to Unpost Transactions from Webgility Desktop with Undo Sync

  • Then re-download the order. Kindly refer article  Order Re-download in Webgility Desktop

• Post the Payout:

  • Now, you should be able to successfully post the payout without encountering further errors and this will also auto the respective order.