Troubleshoot Amazon FBA Orders Not Downloading

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This article provides troubleshooting guidance for Webgility Desktop users who are unable to download Amazon FBA orders. The issue often arises if FBA settings are not enabled or if the Amazon sales channel connection is not properly configured. The article explains how to verify FBA settings, confirm the Amazon connection, and use the "Order by Range" option to download orders from a specific date. By following these steps, users can ensure that Amazon FBA orders are successfully retrieved into Webgility Desktop.

Troubleshooting:

Confirm that Webgility Desktop has been configured to download Amazon FBA orders. In Webgility Desktop navigate Navigate to Sales Channels, then Manage Sales Channels, click on the edit icon under Action Column for Amazon, and ensure the 'Enable Fulfillment by Amazon (FBA)' option is selected.

Verify the Amazon connection to ensure a successful sales channel connection by following the instructions in the help article titled 'How to Test Your Sales Channel Connection’.

Next, choose a specific date from which you want to download orders. Navigate to the Dashboard, click the dropdown on the 'Get New Order' button, select 'Order By Range,' choose the desired date for downloading orders, and click 'Save.'.

After completing these steps, attempt to download the orders by clicking on 'Get New Order' and wait for the download process to complete. (It might take a few minutes to download orders depending on how many orders there are).