The order which you are trying to post contains the value of (Giftwrap/Discount/Shipping Charges) amount. You do not have the required settings to record those in accounting. This may cause a discrepancy between your sales channel and accounting.

This article helps Webgility Desktop users to resolve the error “The order that you are trying to post contains the value of (Giftwrap/Discount/Shipping Charges) amount. You do not have the required settings to record those in accounting. This may cause a discrepancy between your sales channel and accounting.” when posting Amazon Settlement reports into QuickBooks Desktop using Webgility Desktop. The error occurs when transaction fields such as gift wrap charges, discounts, or shipping fees are not properly mapped or configured. The article provides guidance on how to adjust transaction settings in Webgility Desktop to ensure accurate recording of these amounts and prevent discrepancies between Amazon and QuickBooks Desktop.

Error Message:

Cause of the issue:

This error typically arises when trying to post the Amazon Settlement Reports into Quickbooks Desktop. This is a common error that indicates the necessary settings to record gift wrap/discount or shipping charges are not configured for the respective amount available in the orders. To resolve this issue, you need to enable the necessary configuration to record the same.

Steps to fix:

Note: This scenario is for Gift Wrap charges.

1. In Webgility Desktop, navigate to the Connections option in the menu.

2. Now go to Accounting/POS/ERP and click on Sync Settings.

3. Under Orders goto Transaction Settings tab and enable “Post Gift Wrap Charges” and configure an Other Charge type item from Quickbooks Desktop and then Save and Continue.

Once done then try to post the Amazon Settlement Report again.