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Payout posting error: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index

Learn how to solve error "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index" for Shopify Payout postings.

Error:

Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index

Cause of the issue:

This issue typically arises when posting credit memo into Quickbooks in order to post related Shopify Payout. This error indicates that the credit memo you are trying to post already exists in your Quickbooks.


Steps To Resolve:

  • In QuickBooks, verify if there’s any Existing Credit Memo related to the order number you’re getting in the Error Prompt.
  • Delete the existing Credit Memo from QuickBooks and re-try posting the Shopify Payout Report.

If the problem persists, contact Webgility Support for further assistance.

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