Skip to content
  • There are no suggestions because the search field is empty.

Error: The user you are trying to log in with is already logged in from another machine

This article helps Webgility Desktop users in resolving the “The user you are trying to log in with is already logged in from another machine” error in Webgility Desktop. It explains that the error occurs due to a concurrent session conflict and provides step-by-step instructions to clear the existing session, allowing users to resume syncing and continue performing tasks across multiple computers.

Overview:

You may get this error, “The user you are trying to log in with is already logged in from another machine” in Webgility Desktop right after launching the application, or during any task, if you use Webgility Desktop on multiple computers.



Reason for Error:

A specific user's simultaneous logins across multiple machines can cause database errors, likely due to increased load on the database, concurrency issues, or session conflicts, which are impacting normal database functionality.

Resolution:

  • Ensure that the user is not logged into more than one computer in Webgility Desktop.
  • If any transaction is being worked on or any task is getting performed on a computer, the same transaction or task should not be edited from another machine.
  • Restart the SQL services. Follow the steps in this helpful article on: Restart SQL Services
  • Once done then try again.