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Troubleshoot a Database Upgrade

This article helps Webgility Desktop users resolve the error "Number of parameter count and value count is not the same" in Webgility Desktop. This error indicates a mismatch between the expected data structure and the current Webgility database. The article provides step-by-step instructions for running a Database Upgrade to troubleshoot and fix the issue effectively.

What This Error Means

This error usually appears when the Webgility Desktop database structure is outdated or misaligned with the latest application updates. Running the UnifyDBUpgrade tool helps update and reindex the database, correcting any structural inconsistencies.

 Step-by-Step Solution

 Step 1: Close Webgility Desktop and Scheduler on All Systems

  • Log out and close the Webgility Desktop Desktop application.

  • Also, close the Webgility Desktop Scheduler if it's running.

  • If you're working in a multi-user environment, ensure that all users on all systems close Webgility Desktop and the Scheduler.

  • Use Task Manager to confirm that no Webgility Desktop-related processes are running in the background.

Step 2: Locate the Webgility Desktop Installation Folder

To find where Webgility Desktop is installed:

  1. Go to your Desktop.

  2. Right-click on the Webgility Desktop shortcut icon.

  3. Select "Open File Location".
    This will take you directly to the Webgility Desktop installation folder, typically located at:

    C:\Webgility\UnifyEnterprise

Step 3: Run the Database Upgrade Tool

  1. Inside the installation folder, look for a file named:
    UnifyDBUpgrade.exe

  2. Double-click this file to launch the upgrade tool.

  3. The process may take a few minutes depending on the size of your database.
    Please do not close the window or shut down your computer during this time.

Step 4: Confirmation

  • Once the database upgrade is complete, you’ll receive a “Success” message.

  • After that, you can reopen Webgility Desktop and continue using the application.