Skip to content
  • There are no suggestions because the search field is empty.

There must be few reasons due to which payments were not posted. Please select an option to create payments from Webgility

This article helps Webgility Desktop users resolve the error “There must be few reasons due to which payments were not posted. Please select an option to create payments from Webgility” that can occur when posting Shopify payouts from Webgility Desktop to QuickBooks Desktop. The error typically occurs when settings to create payments for unpaid invoices are not enabled in Webgility Desktop. The article provides step-by-step instructions to update these settings and successfully post payouts to QuickBooks Desktop.

Error Message:

There must be few reasons due to which payments were not posted. Please select an option to create payments from Webgility

 

Cause of the issue:

This error typically arises when trying to post a Shopify Payout via Webgility Desktop. The error indicates that there is an issue while creating payment of the unpaid invoices. You need to verify if the settings to create payment of the invoice is enabled or not. For this case the settings to create payment while posting payout needs to be enabled.

 

Steps to fix:

1). In Webgility Desktop, navigate to Connections then goto Accounting/POS/ERP and click on Sync Settings.

2). Under Payout section locate the feature “Create a payment with the same date at the payout when it’s posted (for invoice only)”, enable it by checking the box and then click on Save and Continue.

3). Try to post the payout again.