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Resolve Sales Channel Connection Issues with Webgility Desktop

This article helps Webgility Desktop users to troubleshoot and resolve sales channel connection issues in Webgility Desktop. Webgility Desktop enables users to integrate their e-commerce sales channels for seamless data synchronization and order management. However, connection issues can occasionally arise due to factors such as incorrect credentials, security software interference, or network restrictions. This article provides troubleshooting methods to help users identify and resolve these issues. By following the outlined steps, users can restore connectivity and ensure uninterrupted synchronization between their sales channels, such as Shopify and Webgility Desktop.

Overview:

Encountering difficulties when trying to establish a connection with your sales channel can be a roadblock in your e-commerce operations. This article is designed to guide you through troubleshooting and resolving issues that may be preventing you from successfully connecting your sales channel in Webgility Desktop.

Method 1: Test sales channel connection

Note: This article uses Shopify channel as example

  1. In Webgility Desktop navigate to Connections, click on Sales Channels and go to Manage Sales Channels.
  2. Click on the Edit icon under Action column, and then click on Connect to Shopify.
  3. User will be redirected to the Shopify Login Page, enter your Shopify Admin Credentials and login.
  4. Once you’re logged in, Webgility will display a ‘Successfully 'Connected’ prompt.

Method 2: Add Exception for Webgility Desktop in Antivirus/Malware programs

  1. Open your antivirus/security program, look for the specific setting which will allows you to add exceptions, once you are there then update path for Webgility Desktop directory is C:\Webgility. 
  2. If possible you can also include “Unify.exe”, “UnifyScheduler.exe” & “UnifySchedulerService.exe” from the location C:\Webgility\UnifyEnterprise. Once you are done with adding the exceptions then you can restart Webgility Desktop.
  3. You can add Unify.exe, UnifyScheduler.exe & UnifySchedulerService.exe in the Firewall.
  4. Then you can add ports for SQL in the Firewall. 

Adding the Webgility Software to your antivirus exemption list and Firewall can prevent it from being mistakenly flagged as a security threat, which can hinder the connection process.

2). Antivirus Software Exemptions

Sometimes, antivirus software can interfere with the connection process. To prevent this, add C:\Webgility to your antivirus software's exemption list. After making this change, restart the Webgility software.

Adding the Webgility software to your antivirus exemption list can prevent it from being mistakenly flagged as a security threat, which can hinder the connection process.

Additional Resources

If you're looking for more guidance on sales channel connections, you can find video resources on this topic. Check out the videos on sales channel connections here. These videos provide step-by-step demonstrations of the connection process.