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The Remote Name Could Not Be Resolved ‘portal.webgility.com’ - In Webgility Desktop While Logging/Navigation
The Remote Name Could Not Be Resolved ‘portal.webgility.com’ - In Webgility Desktop While Logging/Navigation

The Remote Name Could Not Be Resolved ‘portal.webgility.com’ - In Webgility Desktop While Logging/Navigation

David Pond avatar
Written by David Pond
Updated over a week ago

The Remote Name Could Not Be Resolved ‘portal.webgility.com’ - In Webgility Desktop While Logging/Navigation

Reason:

The error message "Remote name could not be resolved" typically indicates a problem with DNS resolution. This usually occurs when Webgility Desktop is unable to resolve the domain name (remote name) of “https://portal.webgility.com/” to its corresponding IP address. Without a valid IP address, Webgility Desktop cannot establish a connection to the remote server (portal.webgility.com).

Common reasons for these errors:

  1. DNS Issues

  2. Network Connectivity Issues

  3. Server Unavailability

  4. Typo in the domain name

Steps to rectify this error for Webgility Desktop (These steps need to be followed in the presence of a System Administrator):

  1. On the Webgility machine (facing an issue), launch the command prompt with “Run as Administrator”

  2. Then type the command ipconfig /flush DNSand hit enter on your keyboard. It should give a success message as shown in the below screenshot.

  1. Once done then on the same machine go to location “C:\Windows\System32\drivers\etc” and look for a file with the name “hosts”

  2. Open the “hosts” in edit mode by right-clicking on it and select Open with Notepad. Now at the very bottom of the file content add the IP address 34.215.85.106 portal.webgility.com save the file. (see the below screenshot)

  1. Once done launch Webgility Desktop and check again.

    If you still have issues please contact Webgility Support.

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