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Why is the Scheduler Not Working When the Icon is Green?

This article helps Webgility Desktop users troubleshoot issues with the Scheduler. The Scheduler is an automation tool that manages tasks such as order downloads, order posting to QuickBooks Desktop, and inventory synchronization based on configured settings. If any of the selected functions are not executing as expected, it typically indicates a problem with the Scheduler’s operation or configuration.

Reasons the scheduler is not performing the intended tasks even when the icon is green:

  • As we see, the green icon indicates that the scheduler is running.

  • However New Orders are not downloading, orders not syncing over to QuickBooks Desktop, Inventory sync is not working, retrieve tracking ID etc.

  • These features are not working it could be a possibility the scheduler is not configured accordingly.

In order to access Scheduler settings, first make to complete stop and exit the existing Scheduler service. Once done then navigate to clock symbol at the top right of the Webgility Scheduler, click on the Settings option and wait for the popup that will show the main settings for the Scheduler.

S Settings

 

Note 1:  When utilizing a consolidated posting setup for order processing, orders will consistently be visible in the New Orders tab rather than the scheduled tab. There's no need to manually move them to the scheduled tab in Webgility Desktop, as they will be automatically picked from the New Orders tab and posted.

Note 2:  If orders are manually downloaded before activating the scheduler for order posting, it's necessary to move the orders to the scheduled tab.

MOS

Multiple Instances of Unify Scheduler are running in the background:

  • Start the Task Manager by pressing Ctrl+Shift+Esc key on your keyboard or right-click on the bottom windows bar/taskbar, select Task Manager.
  • Go to the Details Tab, scroll down to Unify_Scheduler.exe, close all duplicate instances if running in the background.

TM

Troubleshooting in case of hosted environment:

Refer to the following help article for troubleshooting syncing problems within a hosted environment link below:

Troubleshoot a Hosted Environment Not Syncing Automatically

Additional steps:

The above-mentioned troubleshooting should resolve the issue and help you save the changes you are making. If you still face the issue, then you can follow the additional steps mentioned below:

1). Update Webgility Desktop App:

Update Webgility Desktop App Using Steps in the Help Article Link Below:

How to Update Your Webgility Desktop Software

2). Check Error Logs:

Right-click on the scheduler icon in the system tray, and click on the option Scheduler Logs to view any error messages that Scheduler is encountering.

Error Logs