Label Printing Issues

Overview:

This article provides step-by-step instructions on how to review and configure printer settings in Webgility Desktop for printing both packing slips and shipping labels. Proper configuration ensures that documents print correctly and supports a smooth fulfillment process.

If package labels are not printing or are printing incorrectly—such as being misaligned, blank, or missing information—the issue is often due to inconsistent or incompatible printer settings between Webgility Desktop and your operating system. Common causes include incorrect paper size, margin settings, or default printer selection. Reviewing and aligning these settings can help resolve most printing-related issues.

Steps to fix:

Reviewing printer settings for Packing Slips

• In Webgility Desktop navigate to Shipping in the menu options and then click on Packing Slip.

• This will open Packing Slip settings window so navigate to Printer Settings tab.

• Now you can review and adjust all printer-related settings for packing slip. Ensure that the correct printer is selected and that preferences like layout, paper size, and included details are properly configured. Once done then save and close.

Now you can test the packing slip printing.

Reviewing printer settings for Shipping Labels

• In Webgility Desktop navigate to Connections then goto Shipping, then click on Shipping Settings. 

• This will a window for Shipping Settings so navigate to the required Shipping Carrier, ensure that the correct printer is selected and that preferences like layout, paper size, and included details are properly configured. Once done then save and continue.

Now you can test the label printing.