What is Amazon Personally Identifiable Information (PII)?
Amazon’s new security requirements now limit access to buyers’ Personally Identifiable Information (PII). Access to information such as buyer name, recipient name, and shipping address are now only granted on a must-have basis, primarily for tax and merchant-fulfilled shipping purposes.
All software providers including Webgility are required to comply with these new standards. Because of this, Webgility will be deprecating the billing information for Amazon Merchant fulfilled orders, and both the billing and shipping info on Amazon FBA orders. You will also be prompted to remove this information on existing orders when you login to Webgility.
Changes to Workflows within Webgility
Since customer data is required for posting orders into QuickBooks, Xero, or NetSuite, a standard customer will need to be created and used for accounting purposes.
Follow the steps in this helpful article on: How to Use a Standard Customer for Orders
- You will also be prompted to remove this information in existing orders when you login to Webgility, as shown in the screenshot below.
- In Webgility you may also navigate to System go to Manage Data and click Delete PII Data.
- In the next window you can select in How many days shall Webgility remove the PII Data, 30 Days, 15 Days & 7 Days.
