Post to QuickBooks failed due to the "item unit of measure" field has an invalid value. QuickBooks error message: the unit provided for the line item does not belong to the unit of measure set associated with the item

This error can occur when posting an order from Webgility Desktop to QuickBooks Desktop, if the unit of measure assigned to an item in Webgility Desktop does not match the one defined in QuickBooks. Since QuickBooks validates each item’s unit of measure during posting, any mismatch or missing configuration can prevent the transaction from syncing successfully. This article explains how to identify and correct the unit of measure mapping in Webgility Desktop so orders post smoothly into QuickBooks.

Error Message:

Cause of the issue:

This issue typically arises when posting orders from Webgility Desktop into QuickBooks. This error indicates that a unit of measure assigned on the item is either missing in the Webgility Desktop database or doesn’t match the unit of measure in QuickBooks.

Steps to fix:

In Webgility Desktop, navigate to the Products in the menu options.
Then in the left hand side panel in the center, look for Additional Mapping, hover over the mouse and click on “Quantity/Weight”.

This will open another window, so ensure Use QuickBooks Unit of measure is selected.
Then search for the item that came in the order and check its Quantity in Pack mapping. Correct the mapping if needed and then click on “Map Products” to save.

Once done, try to post the order again.