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Exceeded Daily Rate Limit

This article helps Webgility Desktop users in resolving the “Exceeded Daily Rate Limit” error encountered in Webgility Desktop. It explains common causes, such as reconnecting a sales channel, updating credentials, or required database maintenance, and provides step-by-step guidance to reindex or upgrade the database, update credentials, and restore normal syncing between Webgility Desktop and QuickBooks Desktop.

Error Message:

Exceeded Daily Rate Limit

Cause of the issue

This issue typically arises when trying to reconnect the sales channel. This error indicates that the database requires reindexing.

Steps Of Troubleshooting:

  • Make sure that the Webgility Desktop is running on latest version. 

Follow the steps in this helpful article on How to Update Your Webgility Desktop Software

  • Close the Webgility Desktop application on all the required machines and then execute the DB Upgrade process. 

Follow the steps in this helpful article on How to Run DB Upgrade & Utility

  • Once you have completed the upgrade, restart the Webgility Desktop application. After restarting, please re-enter your sales channel credentials and verify the store connection to ensure that the issue is resolved successfully.  

Follow the steps in this helpful article on How to update sales channel credentials in Webgility Desktop