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List Element is Already in Use

This article helps Webgility Desktop users resolve the “List element is already in use” error, which occurs when QuickBooks Desktop or Webgility Desktop detects duplicate or conflicting entries. The error often happens if the same customer name is already used as a vendor or employee in QuickBooks Desktop, or if duplicate records exist in the accounting data. By following the troubleshooting steps, such as downloading the latest accounting data, checking for duplicate names in QuickBooks Desktop, and refreshing posting settings in Webgility Desktop users can correct conflicts and successfully post orders without errors.

How to fix List element Error

The error "List element is already in use" typically occurs in software applications or programming when attempting to add an element to a list or database that already exists in that list or database. This error can occur for various reasons, including:

  1. Duplicate entries: If the list or database already contains an entry with the same value as the one you are trying to add, you may encounter this error. The system may not allow duplicates and may produce this error to prevent them.

  2. Race conditions: If multiple users or processes are attempting to modify the list or database simultaneously, it is possible that one user or process may attempt to add an element that another user or process has already added. This can result in the "List element is already in use" error.

To resolve the error, you should first check the list or database to see if the element already exists. If it does, remove the duplicate or update the existing entry instead of trying to add a new one. If race conditions are the cause, you may need to implement better concurrency control or locking mechanisms to prevent multiple users or processes from modifying the list or database simultaneously.

Troubleshooting

1. To download the latest accounting data in Webgility Desktop, kindly follow the article:

How to Download the Latest Accounting Data from Scratch

2. To check if the "Customer Name" is already in use in QuickBooks Desktop as a Vendor or Employee or Other Name List, please follow these steps:

  • Open QuickBooks Desktop and navigate to the Customers tab.
  • Click on Customer Center.
  • Look for the "Customer Name" in question.
  • If not found then navigate to Vendor > Vendor Center > and look for the same name. If found then alter it.
  • If again not found then navigte to Employees > Employee Center and look for the same name. If found then alter it.
  • If again not found then navigate to List > Other Name List > and look for the same name. If found then alter it.
  • Now download the latest accounting data in Webgility Desktop. Kindly follow the artivcle : How to Download the Latest Accounting Data from Scratch - Webgility Desktop

Note: It is important to avoid using the same name for multiple accounts in QuickBooks to ensure accurate financial reporting and analysis.

3. To refresh the posting settings in Webgility, please follow these steps:

  • Navigate to the Connections menu.

  • Click on Accounting/POS/ERP.

  • Select Sync Settings.

  • Click the Refresh icon in the bottom right corner, and save the settings for each tab.
 

 

4. Try to post the order now and it should post to your QuickBooks.