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Error while posting Amazon Settlement Report - Order no. is in ignored status

If you’re using Webgility Desktop to post Amazon Settlement Reports, you may encounter the error “Order no. is in ignored status.” This typically occurs when one or more orders linked to the settlement have been moved to the Ignored tab in Webgility Desktop. Since ignored orders are excluded from settlement processing, the posting fails until they are restored. This article explains why this error occurs and provides steps to locate the affected order, move it back to the New Orders tab, and successfully repost the Amazon Settlement Report to QuickBooks Desktop.

Error Message:

Order no. is in ignored status

 


Cause of the issue:

This issue typically occurs when trying to post Amazon Settlement Report. This error indicates that order (mentioned in the error message) associated with the settlement has been moved to the Ignored tab in Webgility Desktop. Since ignored orders are not included in settlements, the system prevents posting the Settlement Report.


Steps to fix:

Locate the Order:

  • On Dashboard view navigate to the Ingored tab.

  • Search for the order mentioned in the error message.
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Move the Order to the New Orders Tab:

  • Select the order and click on “Move to Orders”

Reattempt Settlement Posting:

  • Once the order is moved, navigate back to Orders in the menu options, then go to Amazon and click on Settlement Report.

  • Now try to post the report again.