Reason:
After syncing the Shopify Payout Report, users might see the Payout posting is Incomplete in the Pending tab, look for the incomplete icon under Status Column as shown in the screenshot below. This usually happens because there are still some transactions remaining which are not yet posted to QuickBooks.
Step 1: Navigate to the apiConfig.xml File
- Open File Explorer on your computer.
- Go to the following path: C:\Webgility\UnifyEnterprise\XML
- Locate the file named apiConfig.xml.
Step 2: Edit the apiConfig.xml File
- Right-click on apiConfig.xml and select Open With Notepad.
- Scroll down to the last 3-4 lines of the document. Refer to the following screenshot.
- Copy and paste the following customization node before the closing tags:
“<CustomizationNode>SHOPIFY_SHOPCASH_CHARGE_ADJUSTMENT_AMOUNT</CustomizationNode>”
Step 3: Save and Restart Webgility
- Click File menu and Save.
- Close the file.
- Log out of Webgility and log back in.
- Open the Webgility Desktop, navigate to Orders then Shopify and go to Payouts, select the payout and click on Undo Sync.
- After Unsyncing the report from QuickBooks we need to re-download the report, you may refer to on How to re-download a Shopify payout report in Webgility Desktop.
- Once the Payout Report is redownloaded, re-try posting it.
If the problem persists, contact Webgility Support for further assistance.