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Error while creating refund for PayoutID, Error-Unexpected error. Check the "qbsdklog.txt" file for possible additional information.

This article helps Webgility Desktop users in addressing the error “Unexpected error while creating refund for PayoutID. Check the ‘qbsdklog.txt’ file for possible additional information.” in Webgility Desktop. The issue usually arises due to a disrupted connection between QuickBooks Desktop and Webgility Desktop or if QuickBooks Desktop  unexpectedly closes. The article provides troubleshooting steps such as running QuickBooks Desktop with Administrator privileges, verifying the connection between Webgility and the QuickBooks company file, and retrying the payout process. Running Webgility Desktop itself as Administrator may also help. Following these steps ensures that refunds for payout IDs can be created successfully without further errors.

Overview:

When attempting to create a refund for a PayoutID in Webgility Desktop, you may encounter the error message: "Unexpected Error. Check the 'qbsdklog.txt' file for possible additional information."

Cause of the Error:

This error typically occurs when the connection between QuickBooks Desktop and Webgility Desktop is disrupted or if QuickBooks Desktop unexpectedly closes.

Steps to Resolve the Issue:

1. Run QuickBooks Desktop as Administrator:

Sometimes, running QuickBooks Desktop with Administrator privileges resolves unexpected errors. This ensures that QuickBooks Desktop has all the necessary permissions to perform tasks like posting payouts.

Steps to Run QuickBooks Desktop as Administrator:

  • Close All QuickBooks Desktop Instances: Before proceeding, make sure all instances of QuickBooks Desktop are closed. If QuickBooks Desktop is still running, the changes won’t take effect.

  • Right-click the QuickBooks Desktop launcher icon: Locate the QuickBooks Desktop application on your computer, right-click on it, and select Properties from the dropdown menu.

  • Open Advanced Properties: In the Properties window, click on the Advanced button.

  • Enable "Run as Administrator": Check the box labeled "Run as Administrator" to give the required permissions to run QuickBooks Desktop properly.

  • Save and Close: After selecting "Run as Administrator," click OK to save the changes, then close the window.

  • Launch QuickBooks Desktop Again: Now that the necessary changes have been made, launch QuickBooks Desktop. Going forward, Webgility Desktop will automatically launch QuickBooks Desktop with Administrator rights.


2. Verify QuickBooks Desktop Connection:

After following the above steps, attempt to post the payout again. If the error persists, it's important to verify that Webgility Desktop is correctly connected to your QuickBooks Desktop company file.

Follow the steps in this helpful article to verify your QuickBooks Desktop connection:

Verify QuickBooks Desktop Connection to Company File

In case if the issue still persists then Run Webgility Desktop also as Administrator. The steps are similar as mentioned above.

3. Retry Posting the Payout:

Once you've verified the connection and ensured that QuickBooks Desktop is running with Administrator rights, try posting the payout again. If everything is set up correctly, the payout should be posted successfully without any further issues.