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You need permission to update Webgility x Quickbooks online - App. update at Shopify sales channel

This article explains to Webgility application users about the “You need permission to update Webgility x QuickBooks Online – App update at Shopify Sales Channel” error that appears when connecting or reconnecting the Shopify Sales Channel in Webgility application. The issue occurs when a pending update for the Webgility third-party Shopify app requires admin authorization. Users with add-on or limited Shopify access may encounter this error due to permission restrictions. Gaining access to the Shopify admin account and reconnecting the sales channel allows the app update to complete, restoring proper connectivity between Webgility application and Shopify.

Error Message:

You need permission to update Webgility x QuickBooks Online—app update at Shopify sales channel.

 

Note: This error is specific to a Shopify Sales Channel


Cause of the issue:

This issue typically occurs when connecting/reconnecting the Shopify sales channel with the Webgility application. This error indicates that there’s a pending update on Webgility’s Third-party Shopify app on the Shopify Sales Channel. Due to security reasons, the add-on user of Shopify might see this error while reconnecting the Shopify channel with Webgility applications.


Steps to fix:

  • Once you have access to the Shopify Admin Credentials, you need to reconnect the Sales Channel within your Webgility app.

  • If you’re a Webgility Desktop user, follow the steps in this helpful article on How to Test Your Store Connection in Webgility Desktop

  • If you’re a Webgility Online user, follow the steps in this helpful article on How to Test Your Store Connection in Webgility Online

  • While reconnecting Shopify, it should allow you to update Webgility’s third-party Shopify app also. Once done, then you can test the order download and other functionalities.