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Error: A QuickBooks company data file is already opened and it is different from the one requested or there are multiple company files open.

This article helps Webgility Desktop users resolve the error that occurs when posting orders from Webgility Desktop to QuickBooks Desktop, where the message states: “A QuickBooks company data file is already opened and it is different from the one requested or there are multiple company files open.” The issue typically happens when multiple QuickBooks company files are open on the same computer or when the company file location in QuickBooks Desktop does not match the path saved in Webgility Desktop ’s accounting connection settings. The article outlines step-by-step troubleshooting instructions to verify and update the file path, ensuring seamless connectivity between Webgility and QuickBooks Desktop.

Issue

To resolve this error, ensure only one QuickBooks company file is open and that its file path matches the path saved in Webgility Desktop's connection settings. Follow the steps below to identify and fix the mismatch.

You may encounter this error while posting orders from Webgility Desktop to QuickBooks Desktop:

Error: A QuickBooks company data file is already opened and it is different from the one requested or there are multiple company files open.

Reason

This error occurs when:

  • Multiple QuickBooks company files are open on the same computer where Webgility Desktop is connected.
  • The QuickBooks company file open in QuickBooks is stored in a different location than the one saved in Webgility Desktop’s connection settings.

Troubleshooting Steps

  1. Verify the company file location in QuickBooks.

    • In QuickBooks, press F2 or Ctrl+1 on your keyboard to open the Product Information window.
    • Locate the File Information section and copy the exact file path.

  2. Check the file location in Webgility Desktop.

    • In Webgility Desktop, go to Connection → Accounting/POS/ERP → Edit Connection.
    • Compare the path listed here with the one copied from QuickBooks in Step 1.

  3. Update the QuickBooks company file path in Webgility Desktop if the paths differ.

    • In the Edit Connection screen, locate the Company File Path field, clear the existing value, and paste the correct QuickBooks company file path copied in Step 1.
    • Click Save to apply the change before continuing.

  4. Reconnect Webgility Desktop with QuickBooks.

    • Click Test Connection to confirm the connection is successful.
    • Once the test passes, click Save to apply your changes.
  • In QuickBooks, press F2 or Ctrl+1 on your keyboard to open the Product Information window.
  • Locate the File Information section and copy the exact file path.

2. Check the file location in Webgility Desktop

  • In Webgility Desktop, go to Connection → Accounting/POS/ERP → Edit Connection.
  • Compare the path listed here with the one from QuickBooks.



3. Update the Quickbooks company file path in Webgility Desktop if needed

  • If the locations differ, paste the correct QuickBooks company file path (from Step 1) into the Webgility Desktop settings.

4. Reconnect Webgility Desktop with QuickBooks

  • Click Test Connection to confirm successful connectivity.
  • Save your changes.