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Troubleshoot Sales Channel Sell Price Not Matching QuickBooks

This article helps Webgility Desktop users in troubleshooting selling price mismatches between their sales channels and QuickBooks when using Webgility Desktop. It explains the common causes of price discrepancies, such as missing or mismatched product data, inactive items in the sales channel, or incorrect product mappings. The article provides clear guidance on how to resolve each issue by re-downloading product data, verifying item activity status, and correcting product mappings to ensure that pricing information remains consistent and accurate across both systems.

If you're experiencing mismatches in the selling price of items between your sales channel and QuickBooks, follow these steps for a possible solution:

Symptom:

The sales price for items in the sales channel does not match QuickBooks.

Cause 1:

- The price could not be downloaded from QuickBooks or uploaded to the sales channel.

Resolution:

- Download the QuickBooks and sales channel data from scratch in Webgility Desktop following the instructions in this article.

Cause 2:

- The product ID does not match.

Resolution:

- Download the sales channel data from scratch in Webgility Desktop by following the guidelines provided in this article.

Cause 3:

- The item is not active in the sales channel.

Resolution:

- Download the sales channel data from scratch in Webgility Desktop by referring to the steps outlined in this article.

Cause 4:

- There is an issue with the mapping of the affected item.

Resolution:

- Check the mapping of the item and rectify it if the item is incorrectly mapped. Follow the instructions mentioned in this help-article Mapping and Remapping of Products.