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There is an invalid reference to QBs items in the sales receipt line: QBs error message: Invalid argument the specified record does not exist in QBs

Learn how to solve error "There is an invalid reference to QBs items in the sales receipt line: QBs error message: Invalid argument the specified record does not exist in QBs"

Overview:

In case of any changes to an existing Item/Customer/Vendor/Account, you may see this error message while posting orders into QuickBooks. You would need to refresh the latest accounting data on Webgility Desktop and try again.


Steps to fix:

  • Login to your QuickBooks as the admin user, and if possible switch to single-user mode.
  • Refresh latest accounting data from scratch in Webgility Desktop. Follow the steps mentioned the help article for the same: click here
  • Now try to post the order again into Quickbooks.

If the problem persists, contact Webgility Support for further assistance.

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